Proteance Engage
Unified Customer Engagement for Automotive Retail
Bring every customer interaction into a single system of record
Unified Customer Engagement for Automotive Retail
Bring every customer interaction into a single system of record
Modern dealerships engage thousands of prospects and customers across sales, service, and contact centre channels. Yet those interactions are often fragmented across systems and teams — breaking context, slowing response, and weakening trust.
It brings every customer interaction into a single system of record, ensuring teams respond consistently, follow through reliably, and stay connected across the full customer journey.
Sales, service, and contact centre interactions are unified into a single system of record.
Guided workflows ensure consistent execution across teams.
Real-time insight into activity, pipeline health, and engagement quality.
Built on Microsoft Dynamics 365, Engage combines CRM, sales workflows, service case management, and contact centre capabilities into a single environment designed for automotive retail.
Leads, vehicle interest, and deal progression managed in one place.
Service interactions and customer requests connected to the same customer record.
Inbound and outbound communications across voice and digital channels captured automatically.
Clear next actions, follow-up timing, and deal stages for sales teams.
Dashboards show activity levels, conversion, and workload distribution.
Showroom visits, test drives, follow-ups, and service interactions visible in one journey view.
Structured dashboards highlight performance, responsiveness, and engagement trends.
Enterprise-grade security, compliance, and scalability across dealer groups.
Built on the Power Platform for automation, AI, and future enhancements.
Clearer processes, faster response times, and stronger conversion and retention.
Let's discuss how Proteance Engage can transform your customer interactions
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