Uncover by Proteance
Turn lost deals into measurable growth.
Most dealerships only convert a fraction of the customers they engage, and many teams never see the true reason deals are lost. Uncover closes that gap with structured survey intelligence, higher-quality responses, and analytics that drive action.
Category fit: governed feedback intelligence, operational analytics, and actionable insight orchestration.
Two Survey Types, One Platform
Different customer moments need different questions. Uncover supports both win-back and retention journeys without forcing one generic template.
Vehicle Purchase Survey
Capture reasons behind lost deals while the decision is still fresh
Understand competitor advantage: price, trust, process, and communication
Track purchase intent context: finance, vehicle type, and timing
Service Experience Survey
Identify silent service friction before loyalty erodes
Measure booking, communication, handover, and value perception
Highlight return likelihood and brand advocacy risk early
How It Works: ECLAT Method
Engage
Target customers by journey moment and context.
Capture
Collect structured and verbatim feedback.
Link
Connect responses to customer and deal records.
Analyze
Surface themes, loss drivers, and comparison patterns.
Transform
Turn insight into prioritized operational actions.
Insights and Analytics
Move from anecdotal feedback to evidence-based decision making across sales process, coaching focus, and customer experience.
Loss Driver Analysis
See top reasons by location, salesperson, vehicle type, and journey stage.
Customer Feedback Intelligence
Use verbatim feedback plus AI-assisted theme and sentiment clustering.
Win vs Loss Comparison
Compare what consistently works in wins against what fails in losses.
Enterprise-Grade Integration
Uncover integrates cleanly with Microsoft Dynamics while supporting controlled operational deployment models. Data handling can remain CRM-aware while preserving flexibility for governance, access control, and platform ownership.
Why This Is Different
Purpose-Built for Automotive Journeys
Designed around dealership decision points, not generic survey templates.
True Engagement Mechanics
Built-in opt-in points model drives deeper response quality and completion.
Action, Not Just Dashboards
Insight maps directly to coaching, process, pricing, and CX decisions.
CRM-Aware but Operationally Flexible
Integrates with Dynamics while supporting controlled deployment patterns.
Powered by DIBOP
Uncover integrates with governed data exchange patterns in DIBOP, enabling controlled access, auditability, and reliable cross-system intelligence.
Explore the DIBOP Orchestration Engine →Built for secure, governed, and privacy-conscious operations.
Proteance products are designed with privacy, cybersecurity, and governance in mind from the outset, helping organizations protect information, manage access appropriately, and support responsible data handling in line with Canadian expectations.
Visit our Trust CentreControlled access and role-based permissions
Auditability and accountable workflows
Governed handling of operational data
Support for responsible information management
Ready to understand why customers buy or walk away?
Uncover helps teams reduce blind spots and prioritize the fixes that actually move conversion.