GM Delivery Readiness Scorecard

1. Vehicle readiness

Vehicles are physically ready, on-site, and presentation-complete against promised handover time.

2. Customer readiness

Appointment, customer documents, and pre-delivery communication are confirmed in advance.

3. Funding and stips

Funding conditions, stips, and contracts in transit are visible, owned, and closed before release.

4. PDI and inspection

PDI status, open service items, and inspection outcomes are complete before customer arrival.

5. Detailing

Detailing and presentation are complete with no unresolved cosmetic blockers.

6. Accessories and we-owe items

Promised items are completed, or exceptions are documented and customer-acknowledged.

7. Registration and admin

Registration, permit or plate status, insurance checks, and admin steps are complete before release.

8. Delivery timing

Critical-path risks are identified early enough to avoid delivery-day surprises.

9. Management visibility

GM and leaders can see ready, at-risk, and blocked vehicles with owner and next action clarity.

10. Exception handling

Exceptions are documented, approved, communicated, and tracked to closure.